Effective Date: October 5, 2024
Business Name: Austin Security Services
Business Address: P.O. Box 116742, Doha, Qatar
Contact Email: info@austingulf.com
Welcome to austingulf.com. By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, please refrain from using our Website.
- Introduction
Austin Security Services provides security solutions, including the sale and installation of CCTV and security systems for small and medium enterprises (SMEs) and government entities. The following Terms govern your use of our Website and the purchase of our products and services.
- Acceptance of Terms
By accessing and using this Website, you accept these Terms, our Privacy Policy, and any additional terms and conditions provided on specific pages of the Website or in communications with us. These Terms apply to all visitors, users, and customers who access or use the Website.
- Services Provided
Austin Security Services specializes in security systems and products, including but not limited to:
- CCTV systems
- Public Address Systems
- Structured Cabling
- SMATV Systems
- Telephone Systems (PABX)
- Audio and Video Intercom Systems
- Access Control Systems
- Gate Barriers
We provide both product sales and installation services to SMEs and government entities in Qatar.
- Intellectual Property
All content and materials available on this Website, including but not limited to text, graphics, logos, images, videos, and software, are the property of Austin Security Services or its content suppliers and are protected by international copyright and intellectual property laws.
You are not permitted to copy, reproduce, modify, or distribute any content from this Website without obtaining prior written consent from Austin Security Services.
- Use of Website
You agree to use our Website for lawful purposes only and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the Website. Prohibited behavior includes:
- Using the Website in any way that may cause damage, disable, or impair the site.
- Interfering with the Website’s security features or attempting to gain unauthorized access to the Website, servers, or databases.
- Misusing the contact forms or email links for sending unsolicited marketing material (spam).
- Product Information and Pricing
We strive to ensure that all information regarding our products, services, and pricing is accurate and up to date. However, we do not guarantee that product descriptions, specifications, or prices will be free from errors. Austin Security Services reserves the right to correct any errors or omissions, and to update or modify pricing information without prior notice.
All prices listed on the Website are in Qatari Riyal (QAR) unless otherwise stated. Prices may change at any time, and additional taxes and delivery fees may apply.
- Purchases and Payments
When you purchase products or services from our Website, you agree to provide accurate and complete payment information. Payment methods may include credit/debit cards, bank transfers, or other forms as accepted by Austin Security Services.
We reserve the right to refuse or cancel any order if we suspect fraud or other unauthorized or illegal activity.
- Delivery of Products and Services
For physical products (such as CCTV systems), delivery times will be provided during the checkout process or communicated to you separately. Delivery times are estimates, and we cannot guarantee delivery on specific dates.
For service-based orders, including installation, we will coordinate the timing and delivery of services based on availability and customer requirements. Please note that installation and setup services may require additional terms or conditions which will be agreed upon separately.
- Refunds and Returns
We offer refunds and returns in compliance with Qatari law. For physical products, you may request a return or refund within 14 days of receipt, provided the product is unused, in its original condition, and with all original packaging. Refunds for services (such as installation) are subject to the specific terms provided at the time of purchase or service agreement.
To initiate a return or refund, please contact us at info@austingulf.com. We reserve the right to refuse returns if the product has been damaged, misused, or altered by the customer.
- Warranty
Austin Security Services offers a limited warranty on certain products and services, as specified in the relevant product or service documentation. If a product or service is found to be defective within the warranty period, we will repair or replace it at no additional cost.
Warranty claims must be made by contacting us at info@austingulf.com and providing details of the defect. The warranty does not cover normal wear and tear, improper use, or damage caused by the customer.
- Limitation of Liability
To the maximum extent permitted by law, Austin Security Services and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use or inability to use the Website or our products and services.
In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you paid, if any, for accessing the Website or purchasing our products and services.
- Indemnification
You agree to indemnify and hold Austin Security Services, its affiliates, officers, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website or any breach of these Terms.
- Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by Austin Security Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.
- Governing Law
These Terms and any disputes arising out of or relating to your use of the Website or purchase of our products and services will be governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in Qatar for any legal proceedings arising from or related to these Terms.
- Changes to These Terms
Austin Security Services reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. It is your responsibility to review these Terms regularly for any changes. Continued use of the Website following any changes constitutes acceptance of the revised Terms.
- Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Austin Security Services
P.O. Box 116742, Doha, Qatar
Email: info@austingulf.com